Violation of Community Guidelines

We reserve the right to remove any reviews that violate our community guidelines to maintain a safe and constructive environment. Users can report reviews posted by other users if they believe they do not comply with the community standards or violate the platform’s policies. To report violations, locate the "Flag" button next to the content in question, select the reason for the report (e.g., spam, inappropriate content, or illegal activity), and submit your report for review by the moderation team.
The primary categories for violations that can be flagged are as follows:

1. Abuse

Hateful Conduct

Content that promotes hatred, discrimination, or violence against individuals or groups based on race, ethnicity, nationality, religion, gender identity, sexual orientation, age, disability, or any other protected characteristics.

Examples: Racist or sexist remarks targeting a particular individual or group.
Use of slurs or demeaning language that is intended to insult, demean, or dehumanize.

Content that encourages, promotes, or instructs others to engage in illegal or dangerous behavior. Content that directly or indirectly threatens others with harm, intimidation, or violent retaliation.

Examples: Veiled threats or using threatening language to pressure or coerce others into compliance.
Encouraging users to engage in fraudulent activities (e.g., falsifying reviews).
Suggesting illegal actions like vandalism, theft, or trespassing.

False statements made with the intention to harm a person’s or business’s reputation.

Examples: Unsubstantiated accusations that a business is engaging in illegal practices without evidence.
Malicious claims about a business’s employees or management without basis.

Harrassment

Any content that targets, intimidates, or threatens or encourages harm, violence, or intimidation against another individual or group or business.

Examples: Calls for or glorification of physical harm or bullying.
Harassment, such as repeated derogatory comments targeting a user or business.

Content targeting a specific person or a business with the intention to ridicule, mock, or degrade them.

Examples: Insults directed at a user or business owner, such as calling them names or questioning their character.
Comments that repeatedly criticize someone’s appearance, abilities, or qualifications.
Spreading private or false information to harm someone’s reputation.

Sharing any personal contact details that are not publicly available or shared without consent.

Content that incites violence will be removed immediately.

2. Content

Inappropriate Content

Posts that contain explicit, graphic, or otherwise inappropriate material not suitable for a professional or public environment or the platform's audience. Nudity, pornography, or sexually explicit content.

Examples: Links to external sites with adult content.
Graphic descriptions or comments about someone’s appearance. Sexual propositions, suggestive jokes, or unwanted advances.

Violent or graphic content includes any form of imagery, language, or descriptions that depict or glorify violence, physical harm, or extreme situations. Content that advocates for or celebrates violent behavior, whether against individuals, groups, or oneself.

Examples: Celebrating violent events or figures known for their harmful actions.
Posts encouraging others to engage in violent protests, fights, or acts of aggression.
Spreading private or false information to harm someone’s reputation.

Illegal Content

Illegal content refers to any material that violates local, national, or international laws, regulations, or legal standards.

Content that facilitates, promotes, or appears to support illegal activities such as phishing schemes, counterfeit goods, terrorism, drug trafficking, any other form of exploitation and abuse.

Content that violates copyright, trademark, or intellectual property laws, including the unauthorized sharing of protected material.

Examples: Posting links to pirated movies, music, software, or books.

Spam

Spam and irrelevant content include any posts, comments, or reviews that disrupt the intended purpose of the platform by promoting unrelated topics, overloading discussions with non-essential information, or manipulating the platform’s systems. Posts that are irrelevant, repetitive, or promotional in nature without any contextual relevance. Such content will be removed by us.

Posting the same content multiple times, whether to increase visibility or overwhelm discussions.
Copy-pasting the same review or comment on multiple businesses or products.Posting identical reviews under multiple accounts or profiles.

Fake Reviews and Misleading Content

Examples: Posting multiple fake positive reviews for one business to inflate its rating.
Creating negative reviews to sabotage a competitor or engage in “review-bombing.”
Leaving reviews for a business you have not interacted with or experienced.

Comments or reviews that have no relevance to the business, product, or service being reviewed, or that disrupt the natural flow of the discussion.

Examples: Leaving a review for a restaurant and discussing unrelated topics like political views or unrelated news events.
Using review sections as a place to share personal stories or vent about unrelated experiences.

3. Advertising & Promotional

Promotional Content and Unsolicited Advertising

Any content primarily created to promote external products, services, websites, or events without relevance to the context of the discussion or review.

Posting promotional codes, affiliate links, or sales offers unrelated to the topic.
Posting links to unrelated third-party products or services.

Advertisements disguised as reviews.

Examples: "I went to this business, but you should really try this other service for a better deal".

Posts containing links to personal blogs, videos, or other content without context.

4. Privacy

Personal Information

Personal information refers to any data that can be used to identify or contact an individual without their explicit consent. Unauthorized disclosure or sharing of such information is strictly prohibited. We can ask the reviewer to remove such information.

Sharing any personal contact details that are not publicly available or shared without consent.
Sharing sensitive identification numbers or documents that can be used to verify identity or commit identity theft.

Sharing sensitive identification numbers or documents that can be used to verify identity or commit identity theft.

Sharing personal information about third parties who are not part of the review discussion or have not consented to have their information shared.

Content that breaches privacy laws.

Revealing confidential or proprietary information about a business that is not publicly known and may harm its operations or privacy.

How to Edit a Review

You can edit your submitted reviews at any time through your user profile. Edits may include changes to the text, ratings, or other relevant information.

• Under Profile, go to the Reviews tab under Activity on the left.
• Click on the Edit button to edit rating, date of experience and comments.
• Hit Update and your review will get updated.

How to Delete a Review

You can delete your submitted reviews at any time through your user profile.

• Under Profile, go to the Reviews tab under Activity on the left.
• Click on the Delete button to delete your review.

Deleting a review is irreversible, once deleted, data cannot be recovered.

Overview

Flagging is a tool provided to both users and businesses to report content that may violate the platform's policies or community guidelines. When flagging a review or comment, it is important to ensure that the report is based on objective concerns rather than subjective disagreements. Misuse of the flagging system may result in restrictions on account privileges.

To report violations, locate the "Flag" button next to the content/review in question, select the reason for the report (e.g., spam, inappropriate content, or illegal activity), and submit your report for review by the moderation team.

What Not to Flag: Guidelines for Responsible Reporting

To ensure that the flagging and reporting system is used appropriately, users and businesses should only flag content that genuinely violates the platform’s community guidelines. Misuse of the reporting function, such as flagging content based on personal preferences or disagreements, disrupts the review process and may lead to delays in addressing legitimate issues.

Here’s a detailed guide on what should not be flagged:

1. Negative Reviews or Critical Feedback
• Do Not Flag content simply because it provides negative feedback or criticism of a business, service, or experience.
  

  Example: “I didn’t like the food at this restaurant, and the service was slow.”.

• Even if a review is unfavorable, it does not warrant a flag unless it violates specific community guidelines (e.g., contains hate speech or defamatory statements).
2. Disagreement with Opinions
• Do Not Flag reviews or comments simply because you disagree with the reviewer’s opinion or have a different perspective.
  

  Example: “I thought the movie was boring,” or “This store doesn’t have a great selection.”

• Opinions, as long as they are respectfully stated and relevant, should be respected, even if they don’t align with your viewpoint.
3. Content You Don’t Like
• Do Not Flag content just because it is unflattering, harsh, or personally displeasing.
  

  Example: “The owner was a bit rude when I asked for a refund.”

• Flagging should be reserved for posts that are objectively inappropriate, such as containing abusive language, threats, or discrimination.
4. Content with a Negative Tone or Rude Language
• Do Not Flag content solely because the reviewer used a negative tone or seemed rude, unless the language used falls under harassment, hate speech, or targeted attacks.
  

  Example: “This place sucks, and I won’t be coming back.”

• While rude or impolite, it doesn’t violate community guidelines unless it crosses the line into abusive or threatening language.
5. Poorly Written Reviews or Comments
• Do Not Flag content that has spelling mistakes, grammar issues, or appears unprofessional.
  

  Example: “I reely din’t enjoy my expereince here at all. Avoid!!”

• A poorly written review is not a valid reason to flag unless it is unintelligible or spam-like.
6. Older or Outdated Reviews
• Do Not Flag content just because it is old or no longer reflects current circumstances.
  

  Example: A review from several years ago that may not align with the current quality of service.

• Flagging should focus on content that is currently harmful or violates guidelines, not just outdated experiences.
7. Low Ratings or Star Scores
• Do Not Flag content just because it has given a low star rating or poor score.
  

  Example: A one-star review with a brief comment like “Bad service.”

• Low ratings are not grounds for flagging unless the review itself includes inappropriate content.
8. Reviews Lacking Detail
• Do Not Flag content just because it is brief, vague, or lacks sufficient detail.
  

  Example: “Not a fan” or “Okay experience.”

• Minimalist reviews, even if not very helpful, do not inherently violate guidelines.
9. Competitor Reviews or Suspicion without Evidence
• Do Not Flag content just because you suspect it is from a competitor or biased, unless you have clear evidence to support your claim.
  

  Example: A negative review from a user you think is affiliated with a competing business.

• If you suspect this, consider submitting a separate report with evidence rather than flagging through the review system.

Appeals Process

If your content has been removed or your account has been suspended or terminated for violating the Community Guidelines, you have the right to appeal the decision. To submit an appeal, please follow the steps outlined below:

1. Appeal Submission

Submit your appeal in writing via email to appeals@revommend.com within 14 days of receiving the notification of content removal or account suspension/termination. In your appeal, please include:

• Your full name and account details.
• A description of the content that was removed or the reason for suspension.
• Why do you believe the removal or suspension was made in error.
• Any supporting evidence or explanation for your content’s compliance with our Terms.



2. Review of Appeal:

Upon receiving your appeal, we will review the case within a reasonable timeframe (typically within 10-14 business days). Our team may contact you for further information or clarification during this review process.




3. Outcome Notification:

After the review is completed, we will notify you via email of our decision to:

• Reinstate the content or your account, if it was determined that the removal/suspension was made in error.
• Uphold the content removal or suspension/termination, if it was found to be justified under these Terms.

Flagging Content

We allow users to flag content that they believe violates these Terms Or Community Guidelines or is otherwise inappropriate. When content is flagged, the following process applies:

1. Review of Flagged Content

• When content is flagged by a user or automated system, it is subject to review by Revommend's moderation team.
• The content may be temporarily hidden from public view while it undergoes review. This temporary removal does not imply any judgment about the content.
• Our team will review flagged content within a reasonable timeframe, typically within 48-72 hours, but it may take longer depending on the volume of flagged content.



2. Actions Taken on Flagged Content

After review, Revommend may take one or more of the following actions:

• No Action: If the content is determined not to violate our Terms or Community Guidelines, and if it is hidden, it will be restored and made visible again.
• Content Modification or Removal: If the content is found to violate our Terms or Community Guidelines, the content provider may be asked to modify it or change it or it may be modified or permanently removed from the platform by our moderation team.
• Warnings and Account Actions: Depending on the severity or frequency of violations, Revommend may issue a warning to the content provider, temporarily suspend their account, or terminate the account for repeated or severe violations.



3. Notification to Content Provider

If your content is flagged and subsequently reviewed, you will be notified via email of the outcome of the review. This notification will include:

• Whether the content was restored, modified, or removed.
• Any actions taken on your account, if applicable (e.g., warnings, suspensions, or termination).
• The reason for the decision, particularly if the content violated our Terms of Use or Community Guidelines.

Unfair Flagging of Content

Revommend is committed to ensuring that all content is reviewed fairly and impartially. If you believe your content has been flagged unfairly, the following steps are available to you:

1. Review Process for Unfair Flagging

• Initial Review: All flagged content is reviewed by our moderation team in accordance with our policies. We strive to make unbiased decisions based on the content’s compliance with our Terms, not on the number of flags received.
• Flag Abuse Prevention: We monitor for and address patterns of malicious flagging, including the possibility of users falsely flagging content to silence others or as part of targeted harassment campaigns. Repeated misuse of the flagging system by users may result in warnings, suspensions, or account termination.



2. Appeals for Unfair Flagging

If you believe your content has been unfairly flagged and removed, you may appeal the decision through the Appeals Process described in the previous section. In your appeal, please provide:

• Details of why you believe the flagging was in error.
• Any supporting evidence that your content complies with the Terms of Use & Community Guidelines.



3. Flagging Errors

If it is determined that your content was flagged and removed unfairly:

• Your content will be restored as soon as possible.
• Any account penalties associated with the flagged content (e.g., warnings or suspensions) will be reversed.
• You will be notified via email of the restoration and reversal of penalties.



4. Protection Against Retaliation

We take reports of unfair flagging seriously. If we identify any patterns of targeted or retaliatory flagging by other users, we will take appropriate actions, which may include restricting or banning users who abuse the flagging system.